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Return Policy

Return Policy

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Shop Finger Lakes, LLC.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Sellers.

  • Service refers to the Website.

  • Seller refers to the independent seller offering Goods on the Service.

  • Website refers to Shop Finger Lakes, accessible from https://shopfingerlakes.com.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Seller-Managed Returns

Sellers on the Shop Finger Lakes platform are responsible for managing their own return and refund policies. Each seller is required to clearly outline their specific return policies on their storefront. These policies may vary based on the nature of the Goods sold. Please review the seller's return policy before making a purchase.

Your Order Cancellation Rights

You are entitled to cancel Your Order within the timeframe specified by the seller's return policy. If no specific timeframe is provided, cancellations must occur within 30 days from the date You received the Goods or on which a third party You appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform the seller of your decision by means of a clear statement. sellers are required to provide contact information for return and cancellation inquiries on their storefront.

Conditions for Returns

The following general conditions apply unless otherwise specified by the seller:

  • The Goods must be returned within the timeframe specified in the seller’s return policy.

  • The Goods must be in their original condition, unused, and include all original packaging.

  • Certain Goods, such as custom-made or perishable items, may not be eligible for return. These exceptions must be clearly stated in the seller’s return policy.

Returning Goods

Customers are responsible for the cost and risk of returning Goods directly to the seller. Sellers must provide clear instructions on how and where to return items. Shop Finger Lakes is not responsible for Goods damaged or lost during return shipping. We recommend using an insured and trackable mail service to ensure safe delivery of returned items.

Refunds

Refunds will be processed by the seller in accordance with their return policy. Customers should contact the seller directly for updates on the status of their refund. Refunds will typically be issued via the original payment method unless otherwise specified by the seller.

Dispute Resolution

In the event of a dispute between a Customer and a seller regarding a return or refund, Shop Finger Lakes may mediate to help resolve the issue. Please view the Dispute Resolution Policy for details. Customers can contact Shop Finger Lakes support at info@shopfingerlakes.com for assistance. 

Gifts

If the Goods were marked as a gift when purchased, returns and refunds will be handled according to the seller’s return policy. Sellers may offer a gift credit or other resolutions as specified in their policy.

Contact Us

If you have any questions or concerns about returns and refunds on the Shop Finger Lakes platform, please email us at info@shopfingerlakes.com