Return & Refund Policy

Shop Finger Lakes is a multi-vendor marketplace that supports a wide range of independent sellers and artisans. As such, all returns, exchanges, and refunds are handled directly by the individual sellers, not by the Shop Finger Lakes platform.

Seller-Managed Returns

Sellers on the Shop Finger Lakes platform are responsible for managing their own return and refund policies. Each seller is required to clearly outline their specific return policies on their storefront. These policies may vary based on the nature of the goods sold. Please review the seller's return policy before making a purchase to ensure you are aware of their terms.

Your Order Cancellation Rights

You are entitled to cancel your order within the timeframe specified by the seller’s return policy. If no specific timeframe is provided, cancellations must occur within 30 days from the date you received the goods, or from the date a third party (not the carrier) appointed by you took possession of the product.

To exercise your right of cancellation, you must inform the seller of your decision via a clear statement. Sellers are required to provide contact information for return and cancellation inquiries on their storefronts.

Need Help?

If you have any questions or concerns about returns and refunds on the Shop Finger Lakes platform, please feel free to contact us at info@shopfingerlakes.com. While we do not manage individual return cases, we’re happy to help facilitate communication if needed.