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Shipping Policy

Shipping Policy

Shop Finger Lakes, LLC ("Company," "we," "our," or "us") strives to ensure a smooth and reliable shipping experience for customers. This Shipping Policy outlines how products are processed, shipped, and delivered when purchased through our platform ("Service").

1. Order Processing

  • Processing Time: Orders are processed and shipped by individual Sellers. Each Seller sets their own processing times, which are displayed on the product page. Typical processing times range from 1 to 5 business days.

  • Order Confirmation: Upon placing an order, you will receive an email confirmation with details about the products purchased and the estimated delivery timeline.

2. Shipping Methods and Costs

  • Shipping Methods: Sellers may offer various shipping methods (e.g., standard, expedited, or overnight). Options available will be displayed at checkout.

  • Shipping Costs: Shipping costs vary by Seller and are calculated based on the shipping method selected, the weight and dimensions of the products, and the destination address. Shipping costs will be displayed at checkout.

3. Delivery Times

  • Delivery times depend on the shipping method selected and the Seller’s location. Estimated delivery windows will be provided at checkout and in your order confirmation email.

  • Please note that delivery times may be impacted by holidays, weather conditions, or other unforeseen circumstances.

4. Multiple Shipments

  • If you purchase products from multiple Sellers in a single order, items may be shipped separately. Each Seller is responsible for shipping their own products, and you may receive multiple tracking numbers.

5. Tracking Your Order

  • Sellers will provide tracking information once your order has shipped. Tracking details will be sent to you via email and can also be accessed through your account on our website.

  • If tracking information is unavailable, please contact the Seller directly for assistance.

6. Lost, Damaged, or Delayed Shipments

  • Lost Shipments: If your order has not arrived within the estimated delivery window, please contact the Seller to initiate an investigation with the shipping carrier.

  • Damaged Items: If your order arrives damaged, notify the Seller within 7 days of receipt. Provide photos of the damaged packaging and items to expedite the resolution process.

  • Delayed Shipments: While we strive to ensure timely deliveries, delays may occur. If your shipment is delayed, contact the Seller for updates and assistance.

7. International Shipping

  • Some Sellers may offer international shipping. Availability and costs for international shipping will be displayed at checkout. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

8. Seller Responsibilities

  • Sellers are responsible for ensuring orders are processed, packaged, and shipped in a timely manner. Sellers must provide accurate tracking information and respond promptly to customer inquiries regarding shipping issues.

9. Customer Responsibilities

  • Customers are responsible for providing accurate shipping information at checkout. We are not liable for delays or delivery failures resulting from incorrect or incomplete addresses.

10. Contact Us

For questions or concerns about your shipment, please email us at info@shopfingerlakes.com

For Seller-specific shipping issues, contact the Seller directly using the contact information provided in your order confirmation email.